Oneleet AgentTroubleshooting
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The Oneleet Agent is currently invite-only. If you’d like to start using it, please contact us via your dedicated Slack Connect channel with us.

Troubleshooting

The Oneleet Agent is not working

Follow these steps and check after each one to see if the Oneleet Agent starts working:

Restart your device

A simple restart often resolves temporary issues or conflicts.

Check for updates

Ensure both your operating system and the Oneleet Agent are up to date.

Verify the Agent is running

Open Activity Monitor and search for “Oneleet”.

Reinstall the Agent

Follow the uninstallation steps in the Setup Guide and then reinstall the Oneleet Agent.

Logout and login again

Log out if already logged in and log back in.

As a last resort, delete all persistent configuration

Please make sure to first quit the Oneleet Agent. Then, delete the configuration and data folders for the Oneleet Agent. The location of these folders depends on your operating system:

This should be the ~/Library/Application Support/Oneleet Agent folder.

Once you have deleted the folder, restart the Oneleet Agent and log back in.

Report a problem

If all the above steps fail to resolve your issue, contact Oneleet Support: [email protected]. Provide details of the issue, screenshots (if applicable), and logs (by using the View Logs menu option) for faster resolution.

Windows

BitLocker / Device Encryption is not working

Here are the steps to determine why Device Encryption might not be available:

  1. From Start type “System Information”, right-click System Information in the list of results, then select “Run as administrator”
  2. In the System Summary - Item’s list, look for the value of Automatic Device Encryption Support or Device Encryption Support. The value describes the support status of Device Encryption:
    • Meets prerequisites: Device Encryption is available on your device
    • TPM is not usable: your device doesn’t have a Trusted Platform Module (TPM), or the TPM isn’t enabled in the BIOS or in the UEFI
    • WinRE is not configured: your device doesn’t have Windows Recovery Environment configured
    • PCR7 binding is not supported: Secure Boot is disabled in the BIOS/UEFI, or you have peripherals connected to your device during boot (like specialized network interfaces, docking stations, or external graphic card)

For more information, see the official documentation at https://support.microsoft.com/en-us/windows/device-encryption-in-windows-cf7e2b6f-3e70-4882-9532-18633605b7df

Oneleet Agent does not automatically start on boot

If the Oneleet Agent does not automatically start on boot, please follow the official Microsoft documentation at https://support.microsoft.com/en-us/windows/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473 for your Windows PC.

If the above still does not resolve the issue, please follow the general troubleshooting steps above, specifically the step labelel "As a last resort, delete all persistent configuration".

Data collectionFrequently asked questions