Gorgias

Overview

The Gorgias integration connects your Gorgias helpdesk to Oneleet and syncs its users and access settings, so Oneleet can track who has access to your customer support platform and how they sign in.

What does Oneleet monitor?

• Gorgias users, including their role, whether they’re deactivated, and whether they have two-factor authentication (2FA) enabled. Gorgias’s built-in and app integration bots are excluded from the 2FA check
• Whether your Gorgias account requires 2FA or SSO for all users

Setup

To set up the Gorgias integration, navigate to Integrations > Add integration > Gorgias and click Continue.

Oneleet requires your Gorgias account email and a REST API key. API keys carry the permissions of the user who created them, so create the key as a Gorgias admin.

Getting a REST API key

1. Sign in to your Gorgias helpdesk as an admin
2. Go to Settings → Account → REST API
3. Click Create API key (or Copy if you already have one), and copy the Password (API Key)

For more information, see the Gorgias REST API documentation.

Connecting to Oneleet

1. Enter your Gorgias Domain, the your-domain part of the Base API URL https://your-domain.gorgias.com/api/
2. Enter the email shown as Username (your email address) as the Username
3. Paste the API key as the API Key
4. Click Submit