HelpSpot

Overview

The HelpSpot integration connects your HelpSpot help desk to Oneleet and syncs its staff (administrators, help desk staff, and guests) as user account assets, so Oneleet can track who has access to your customer support requests.

What does Oneleet monitor?

• HelpSpot staff, including their permission group and whether they have two-factor authentication (2FA) enabled

Setup

To set up the HelpSpot integration, navigate to Integrations > Add integration > HelpSpot.

Oneleet connects with the API token of a HelpSpot administrator.

1. Note your HelpSpot Host: the address you use to open HelpSpot, without https://, e.g. acme.helpspot.com, or support.acme.com/helpspot for a self-hosted install in a subfolder.
2. As an administrator, go to Admin > Settings > Web Service API, enable the Private API, and save.
3. Open your profile and choose Preferences, then go to API Authentication Tokens.
4. Issue a new token and copy it.
5. Paste the host and API token into the form in Oneleet and click Connect.

For more information, see the HelpSpot API documentation.