Request Tracker
Overview
Section titled “Overview”The Request Tracker integration connects your Request Tracker (RT) instance, on Cloud RT or self-hosted RT 6.0 or later, to Oneleet, syncing the privileged users of the instance as user account assets. This lets Oneleet monitor who has staff access to RT and whether they use multi-factor authentication.
What does Oneleet monitor?
Section titled “What does Oneleet monitor?”- RT privileged users (user accounts), including whether they’re disabled and whether they’re enrolled in multi-factor authentication
To set up the Request Tracker integration, navigate to Integrations > Add integration > Request Tracker.
Oneleet connects with an RT auth token and your instance’s domain. Sign in as root or another user with the SuperUser or AdminUsers right.
- Copy your instance’s address without
https://, e.g.try.requesttracker.io/acmefor a Cloud RT trial. - In RT, open your avatar menu, go to Settings → Auth Tokens, select Create, enter your password and a description, and copy the token RT shows.
- Paste both values into the form in Oneleet and click Connect.