Jitbit

Overview

The Jitbit integration connects your Jitbit Helpdesk to Oneleet and syncs its technicians and administrators as user account assets, so Oneleet can track who has access to your support tickets. End users who only submit tickets aren’t synced.

What does Oneleet monitor?

• Jitbit technicians and administrators, including their role, whether they’re disabled, and whether they have two-factor authentication (2FA) enabled

Setup

To set up the Jitbit integration, navigate to Integrations > Add integration > Jitbit.

Oneleet connects with the API token of a Jitbit administrator.

1. Open your helpdesk at https://<subdomain>.jitbit.com/helpdesk. The part before .jitbit.com is your Jitbit Subdomain.
2. Click your name at the top right and choose Account.
3. Scroll down and click API Token, then copy the token shown under Your token.
4. Paste the subdomain and API token into the form in Oneleet and click Connect.

For more information, see the Jitbit API documentation.