Freshchat
Overview
Section titled “Overview”The Freshchat integration connects your Freshchat account to Oneleet, syncing agents as user account assets. This lets Oneleet monitor who has access to your Freshchat account.
What does Oneleet monitor?
Section titled “What does Oneleet monitor?”- Freshchat agents (user accounts), including each agent’s role and whether they’re deactivated
Freshchat’s API doesn’t report whether agents use two-factor authentication, so Oneleet doesn’t monitor it.
To set up the Freshchat integration, navigate to Integrations > Add integration > Freshchat.
Oneleet connects with your Freshchat API key and chat URL. Sign in as an Account Admin or the account Owner.
- Open Admin Settings, select Marketplace and Integrations, and click API Settings (on a standalone Freshchat account, Admin → Configure → API Tokens).
- Complete the I’m not a robot check. Under API details for chat, click Generate token if no key is shown.
- Copy Your API Key, and copy Your chat URL without
https://or the trailing/v2. - Paste both values into the form in Oneleet and click Connect.
Freshchat issues one API key per account. Generating a new token in Freshchat disconnects Oneleet until you update the key in Oneleet.