SolarWinds Service Desk

Overview

The SolarWinds Service Desk integration connects your SolarWinds Service Desk (formerly Samanage) account to Oneleet and syncs its users, so Oneleet can track who has access to your service desk.

What does Oneleet monitor?

• SolarWinds Service Desk users, including their role and whether they’re disabled

The SolarWinds Service Desk API doesn’t report whether a user has two-factor authentication enabled or how the account’s login and SSO are configured, so Oneleet can’t check them.

Setup

To set up the SolarWinds Service Desk integration, navigate to Integrations > Add integration > SolarWinds Service Desk and click Continue.

Oneleet requires the JSON Web Token of a Service Desk Administrator, since only administrators can generate API tokens.

Generating a JSON Web Token

1. In SolarWinds Service Desk, go to Setup > Users & Groups > Users
2. Click your own name to open your user detail page
3. Click Actions and select Generate JSON Web Token
4. Under JSON Web Token, click Copy

For more information, see the SolarWinds Service Desk token authentication documentation.

Connecting to Oneleet

1. Enter the API Host: api.samanage.com for the US data center, apieu.samanage.com for the EU data center, or apiau.samanage.com for the APJ data center
2. Paste the JSON Web Token
3. Click Submit

Generating or resetting the token again invalidates the previous one. Update it in Oneleet when that happens.