HelpDesk
Overview
Section titled “Overview”The HelpDesk integration connects your HelpDesk organization to Oneleet, syncing the agents in your organization as user account assets. This lets Oneleet monitor who has access to HelpDesk and whether they sign in with two-factor authentication.
What does Oneleet monitor?
Section titled “What does Oneleet monitor?”- HelpDesk agents (user accounts), including each agent’s HelpDesk role, whether they’ve accepted their invitation, and whether they have two-factor authentication enabled
To set up the HelpDesk integration, navigate to Integrations > Add integration > HelpDesk.
Oneleet connects with a personal access token from your HelpDesk app. Create it while signed in as the organization owner or an admin.
- In HelpDesk, go to Settings → Integrations → API access and open the Personal access tokens tab.
- Click Create token, name it, and under Accounts and organization set My account → Account details and All accounts → Account details to View.
- Click Create token and copy the Account ID and the Token.
- Paste both values into the form in Oneleet and click Connect.
A personal access token belongs to the account that created it. Deleting the token, or removing that account from your organization, disconnects Oneleet until you add a new token in Oneleet.