SupportPal
Overview
Section titled “Overview”The SupportPal integration connects your self-hosted SupportPal help desk to Oneleet and syncs its operators (staff accounts) as user account assets, so Oneleet can track who has access to your support tickets. End users who only submit tickets aren’t synced.
What does Oneleet monitor?
Section titled “What does Oneleet monitor?”- SupportPal operators, including their operator groups, whether they’re active, and whether they have two-factor authentication (2FA) enabled
To set up the SupportPal integration, navigate to Integrations > Add integration > SupportPal.
Oneleet connects with a read-only SupportPal API token.
- Sign in to your SupportPal operator panel and go to Settings, then General > API Tokens in the sidebar.
- Click Add, enter a name, set Access Level to Read Only, and click Submit.
- Copy the Token value.
- Enter the host of your help desk (e.g.
help.acme.com) and paste the API token into the form in Oneleet, then click Connect.
Your help desk’s API must be reachable over HTTPS from the internet.
For more information, see the SupportPal REST API documentation.