Smartsupp

Overview

The Smartsupp integration connects your Smartsupp account to Oneleet and syncs its team members (operators), so Oneleet can track who has access to your customer communication platform.

What does Oneleet monitor?

• Smartsupp team members, including their name, email, and role

Blocked team members still appear as active accounts, because Smartsupp lets them sign in and view statistics and settings.

Smartsupp’s API doesn’t report whether a team member has two-factor authentication enabled, so Oneleet can’t check it.

Setup

To set up the Smartsupp integration, navigate to Integrations > Add integration > Smartsupp and click Continue.

Oneleet requires a Smartsupp API token. You must be a Smartsupp account Owner or Admin to create one.

Creating an API token

1. In Smartsupp, open Settings and go to Workplace → API Tokens
2. Click Create token, enter a Token name such as Compliance monitoring, and click Create token
3. Copy the new token’s value. Smartsupp only shows it in full once.

Oneleet only reads your team members and never changes anything in your account. For more information, see the Smartsupp REST API documentation.

Connecting to Oneleet

1. Paste the API token
2. Click Submit

Oneleet validates the API token by querying the Smartsupp API, and creates the connection if the token is valid.