HaloITSM
Overview
Section titled “Overview”The HaloITSM integration connects your Halo tenant to Oneleet, syncing its agents as user account assets. This lets Oneleet monitor who has agent access to Halo and whether they use two-factor authentication (2FA).
What does Oneleet monitor?
Section titled “What does Oneleet monitor?”- Halo agents (user accounts), including each agent’s roles and 2FA status
- Whether your tenant forces all agents to use 2FA
To set up the HaloITSM integration, navigate to Integrations > Add integration > HaloITSM.
Oneleet connects with the client ID and secret of a Halo API application and your tenant’s domain. Sign in as an agent with access to Configuration, e.g. an administrator.
- Copy the domain you open Halo at without
https://, e.g.acme.haloitsm.com. - In Halo, go to Configuration → Integrations → Halo API, select View Applications, and select New.
- Set Authentication Method to Client ID and Secret (Services), copy the Client ID and Client Secret, and set Login Type to Agent with an agent that has access to Configuration.
- On the Permissions tab, select all:standard and select Save.
- Paste the values into the form in Oneleet and click Connect.
Warning: While we will only ever read your Halo data, Halo doesn’t offer read-only permissions: all:standard lets the application do everything the agent can, apart from admin actions.